Dear Shelly,

Thank you for your email. I appreciate it is probably a standard email, but I think it is
a really nice touch and reassures me, yet again, of my impression about Sunstone. I
thought I would take this opportunity to give you some feedback.

I am shamefully unfit and had been trying to convince myself for years to join a gym.
After recent health concerns I decided that, however much I dreaded the thought,
it was now a necessity. I have been surprised at how much I have been enjoying
coming to Sunstone. The staff are a huge part of this. I very much appreciate having
an instructor to guide me (when I had tried to join a gym before I was left to my own
devices to figure things out, such as how to use the equipment). I am particularly
happy to have been allocated Bonnie as my instructor. She is really fantastic. On
the first day, she listened to my specific health concerns and has worked with me to
devise a workout which I will not only be able to cope with, but which will actually
tackle my specific problems. She has a great sense of humour and makes me feel
relaxed and “at home” at Sunstone. She is a real professional who is clearly dedicated
to her work, yet still manages to keep her human side and crack jokes at the same

I have also been attending classes twice a week (Pilates with Helen) and once again,
these have been going surprisingly well. Helen is very personable and there is a very
good atmosphere in these classes. I realise it is very early days still, but I believe
that I will end up enjoying the whole, friendly atmosphere and very down-to-earth,
non-”posey” feel of Sunstone.

The reception staff are also very helpful, but I have not had so many dealings with
them. All in all, I am so happy to have eventually made the decision to join and my
only regret is not having done so sooner (especially seeing as I live just round the
corner). I do hope you will be be able to relay my positive feedback to your staff
because they are the ones who, on a day to day basis, are making my experience at
Sunstone what it is.

I also feel a lot less self-conscious because there are women of all shapes and sizes
and ages there, then please do so. I am an overweight and unfit 42 year old and one
of my biggest hang ups was the thought that Sunstone would be populated by young,
super slim, fit and beautiful 20 something year olds! I was so wrong.

With very best wishes,